SHIPPING & RETURNS
1 | The right fit policy
At Adelio our goal is to make sure you are 100% satisfied with your product of purchase. If an item you have received is not sized as you had hoped, please let us know straight away by contacting us through: adeliowetsuitsuk@gmail.com. Please include as much detail as possible about your order/problems with the item/s, this way we can find the best solution for you. If the item is considered as unacceptable standards you may be entitled to repairment or replacement of the item.
2 | Faulty items
If you think that there is a fault with an item you have received, please let us know straight away by contacting us through: adeliowetsuitsuk@gmail.com Please include as much detail as possible about your order/problems with the item/s, this way we can find the best solution for you. If the item is considered as unacceptable standards you may be entitled to repairment or replacement of the item.
3 | Returns
Items purchased from www.adeliowetsuits.co.uk must be returned within 14 days of receiving shipment, in order to receive a full refund. To return a refunded item, just send it to the address below, our product must be returned in original condition, tags and prices still attached with a copy of your original receipt. Please note that we cannot refund the original shipping charges. All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:
Cool Water Surf Co
27 Erw lon, Peny cwm
Haverfordwest
SA626AU
4 | Privacy
Adelio securely retains all personal details, account information and correspondence, on a securely encrypted server hosted by adelio.worldsecuresystems.com. Adelio retain these records in order to fulfil your online purchases and analyse it to improve our customer service and website experience. Adelio doesn’t share, sell or exchange this information with any individual or company outside of performing the aforementioned tasks. We don’t collect, retain or store any credit card, bank or financial information whatsoever – this is handled by our payment gateways so please read their privacy policies (Way). When purchasing from us, you’re financial details are passed through to payment gateways via a secure/private world secure systems server using the latest 128-bit SSL encryption. The technology is an accepted worldwide standard for sharing sensitive financial data. Contact us if you have any further issues or concerns about your privacy or security.
5 | Security
Adelio.com requires your credit/debit card details to ensure all your orders are processed efficiently. All transactions take place via a secure server link (SSL) utilizing the latest encryption technology (world secure systems). We do not hold details of your Credit/Debit cards on our database to ensure your maximum security.